Refund policy

Return & Refund Policy

Welcome to Ziffmart.in. We want our customers to have a smooth and satisfactory shopping experience. Please read our return and refund policy before placing an order.

1. Returns

Customers can request a return within 7 days of receiving the product, provided that:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags and accessories, if applicable.

  • The product is not damaged due to customer misuse.

  • The product is eligible for return according to the product description.

Some products may not be eligible for return due to their nature.

2. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Photos/videos of the product

  • Photos of the packaging

  • A short description of the issue

After verification, we may offer a replacement, return, or refund depending on the situation.

3. Refunds

Once the returned product is received and inspected, we will inform you whether your refund has been approved.

Approved refunds will generally be processed within 5–7 business days after approval.

The refund will normally be made to the original payment method. For cash-on-delivery orders, we may request suitable bank / UPI details for processing the refund.

4. Return Shipping

If the return is due to receiving a wrong, damaged, or defective product, Ziffmart may cover the applicable return shipping cost.

For returns due to change of mind or other customer-related reasons, return shipping charges may apply.

5. Cancellation

Order cancellation may be requested before the order is shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

6. Non-Returnable Products

Products that are clearly marked as non-returnable on the product page cannot normally be returned, except where required by applicable law, such as in cases of defective, damaged, or incorrect products.

7. How to Request a Return or Refund

Contact us with your order details:

Website: Ziffmart.in
Email: ziffmart.in@gmail.com
WhatsApp: +91 81299 17633
Instagram: @ziffmart.in

Please include your order number and reason for return/refund when contacting us.

8. Important Note

Return and refund eligibility may vary depending on the product. The specific return conditions displayed on the product page at the time of purchase will also apply.

Ziffmart reserves the right to verify the condition of returned products before approving a return or refund.

Ziffmart.in
Email: ziffmart.in@gmail.com
WhatsApp: +91 81299 17633
Instagram: @ziffmart.in